Give your customers a cookie. I love it when companies do little things unexpectedly to give their customers a better experience. Earlier this week I met a friend at Penn Station [http://www.penn-station.com/] for lunch. It is a sub shop/franchise with locations throughout the east coast and

One of my favorite movies (and books) is To Kill a Mocking Mockingbird [http://en.wikipedia.org/wiki/To_Kill_a_Mockingbird_(film)]. Gregory Peck was masterful as Harper Lee’s Atticus Finch. The story’s title scene below teaches us to make music for others to enjoy. Think about

Don’t start tomorrow. Start today. I talk to many people who are waiting for the right time to make changes in their life. They believe timing will get better and the stars will align causing a magical shift in their circumstances. This is a myth. So get out there

The other night I was getting some petrol at a local filling station and out of nowhere a man or phantom, not sure which, came up to me and told me his name and handed me a business card. Then, POOF! He was gone. It was like an apparition showed